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Owned and operated by GenieCraft Enterprises LLC, our team is ready to assist with any questions about your wellness journey.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that link to follow your delivery status in real time.
What is your return policy?
We want you to feel confident in your purchase. If something is not quite right, please contact our team within 30 days of delivery so we can walk you through return or exchange options for your massage chair, sauna, cold plunge, or other item.
Can I exchange my product for a different model?
Absolutely. If you would like to swap a red light therapy panel for a different size, or exchange any other product, reach out to our team and we will guide you through the process step by step.
How do I choose the right massage chair for my space?
Consider the dimensions of your room and your preferred features such as zero-gravity recline or heat therapy. Our team is happy to help you find the perfect fit for your home wellness space.
Do your infrared saunas require special installation?
Most of our infrared saunas are designed for straightforward at-home assembly with standard household outlets. Detailed setup instructions are included, and our support team can answer any installation questions before or after your purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our wellness team aims to reply to every inquiry within one business day.
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Your personal information and payment details are protected with industry-standard encryption.
Premium Quality
Every massage chair, sauna, and recovery product is thoughtfully selected for lasting performance.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no minimum purchase required.
