Terms of service

Effective Date: June 19, 2026

1. Introduction

Welcome to SoulLux Wellness. This website is operated by GenieCraft Enterprises LLC, doing business as SoulLux Wellness ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website located at soulluxwellness.com ("Website") and any related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

Certain features of the Website may allow you to create an account. If you create an account, you agree to:

  • Provide true, accurate, current, and complete information

  • Maintain and promptly update your account information

  • Keep your account information secure

3.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account login credentials

  • Activities that occur under your account

  • Notifying us promptly if you believe your account has been accessed or used without authorization

4. Orders and Payment

4.1 Product Availability

All products listed on the Website are subject to availability. We reserve the right to limit quantities, discontinue products, or decline orders where reasonably necessary.

4.2 Pricing

Product prices are displayed on the Website and may change from time to time. We reserve the right to correct pricing or product information errors and to update or discontinue products without prior notice.

If an order is affected by a significant pricing or product information error, we may contact you before processing the order or cancel the affected order and provide a refund for any amount already paid.

4.3 Payment Terms

  • Accepted Payment Methods: Available payment methods are displayed during checkout and may include Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other available payment options.

  • Payment Processing: Payments are processed through third-party payment providers and payment services integrated with our ecommerce platform.

  • Billing Information: You agree to provide current, complete, and accurate billing and payment information.

4.4 Order Acceptance

Submitting an order does not guarantee acceptance of the order. We reserve the right to refuse, limit, or cancel an order for reasons including:

  • Product availability

  • Errors in product descriptions or pricing

  • Payment or billing issues

  • Suspected fraud or unauthorized transactions

  • Shipping restrictions

  • Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, we will issue a refund for the amount paid for the canceled order.

5. Shipping and Delivery

5.1 Shipping Policy

Please refer to our Shipping Policy for information about shipping destinations, costs, handling times, transit times, delivery estimates, and delivery procedures.

5.2 Delivery Information

Customers are responsible for providing an accurate and complete shipping address at checkout. Delivery times are estimates and may be affected by carrier delays, holidays, weather, or circumstances outside our reasonable control.

6. Returns and Refunds

Please refer to our Return and Refund Policy for information about eligible returns, exchanges, damaged or defective products, cancellations, restocking fees, return shipping, and refunds.

7. Intellectual Property Rights

7.1 Ownership

Unless otherwise stated, the content on the Website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by or licensed to SoulLux Wellness and is protected by applicable intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes, subject to these Terms.

7.3 Restrictions

You agree not to:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Services without our express written permission

  • Use our trademarks, logos, or branding without our express written permission

  • Use meta tags, hidden text, or other methods that use our name or trademarks without our express written consent

  • Modify, distribute, or create derivative works from our website content without authorization

8. User Content

8.1 Submissions

If you submit reviews, comments, photographs, feedback, or other content to the Website ("User Content"), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that User Content in connection with operating and promoting our Services.

You represent that you have the right to submit the User Content and that your submission does not violate the rights of any third party.

8.2 Prohibited Content

You agree not to submit User Content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another person's privacy

  • Infringes any intellectual property or other proprietary rights of another person

  • Contains malicious software or other harmful code

  • Contains misleading or fraudulent information

9. Prohibited Activities

You agree not to engage in activities that:

  • Violate Laws and Rights: Use the Services for an unlawful purpose or in violation of applicable laws or regulations.

  • Disruption: Interfere with or disrupt the Website, Services, servers, or networks connected to the Services.

  • Unauthorized Access: Attempt to gain unauthorized access to any portion of the Website, another person's account, or systems connected to the Services.

  • Fraud: Use false information, unauthorized payment methods, or other fraudulent means to place orders or access the Services.

  • Abuse: Attempt to exploit, damage, or misuse the Website or its functionality.

10. Disclaimers and Warranties

10.1 "AS IS" Basis

To the extent permitted by applicable law, the Website and Services are provided on an "AS IS" and "AS AVAILABLE" basis.

10.2 No Warranty

To the extent permitted by applicable law, we do not warrant that:

  • The Website or Services will always be available or uninterrupted

  • The Website will be free from errors or defects

  • The information provided through the Website will always be complete, current, or error-free

  • The Services will meet every user's specific requirements

Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded under applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, SoulLux Wellness, GenieCraft Enterprises LLC, and their respective officers, employees, contractors, or agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Your use of or inability to use the Website or Services

  • Delays or interruptions outside our reasonable control

  • Unauthorized access to information caused by circumstances beyond our reasonable control

  • Your violation of these Terms

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SoulLux Wellness, GenieCraft Enterprises LLC, and their respective officers, employees, contractors, and agents from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your use of or access to the Website or Services

  • Your violation of these Terms

  • Your violation of applicable law

  • Your violation of the rights of another person

13. Termination

We may suspend or terminate access to the Website or certain Services if we reasonably believe that you have violated these Terms, engaged in fraudulent or unlawful activity, or misused the Website.

Termination will not affect rights or obligations that arose before termination.

14. Governing Law

These Terms will be governed by and interpreted in accordance with applicable law. The governing law and jurisdiction applicable to any dispute will be determined in accordance with applicable law.

Nothing in these Terms is intended to limit any consumer protection rights that cannot legally be waived.

15. Dispute Resolution

Informal Resolution

If a dispute arises between you and SoulLux Wellness, we encourage you to first contact our customer service team so that we can attempt to resolve the matter informally.

You may contact us at support@soulluxwellness.com or (201) 746-5636.

Formal Dispute Resolution

If a dispute cannot be resolved informally, either party may pursue any remedies available under applicable law.

Nothing in these Terms prevents a customer from exercising rights or pursuing remedies that cannot legally be waived.

16. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes become effective when the updated Terms are posted on the Website with a revised Effective Date.

It is your responsibility to review these Terms periodically. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

17. Miscellaneous

17.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

17.2 Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies posted on the Website, constitute the agreement between you and SoulLux Wellness regarding your use of the Services.

17.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

18. Contact Information

If you have any questions about these Terms, please contact us:

  • Company Name: GenieCraft Enterprises LLC, doing business as SoulLux Wellness

  • Address: 35 Bulger Ave, New Milford, NJ 07646, United States

  • Email: support@soulluxwellness.com

  • Phone: (201) 746-5636

  • Service Hours: Monday to Friday, 9am to 5pm EST